For every set of items from the same third-party seller (local and overseas), a Php149.00 charge will be added if order does not sum up above Php1,495.00. ... we can also allow a return. We're very sorry that you received a wrong or defective item and would like to make it up to you! What is ZALORA NOW? Sorry we couldn't be helpful. non-exchangeable and non-refundable items and brands. A Shipping Policy isn't to be confused with a Return/Refund Policy. Reward Programmes 7. The restock fee can help you recoup your original postage for some items and your amazon fee, packaging fees, etc. International Delivery. - Enjoy the flexibility of our 30-day free returns policy! Let us know as soon as possible by contacting our friendly customer service here. Self Return At POPStation / SingPost With A Return … But good news! Minimum spend is calculated after applying any vouchers or discounts, if any. Refunds via Wallet Credit usually take 1-2 working days after your item reaches our warehouse. ... SG-Delivery & Shipping Fees. Negative: “If you’ve opened the bottle, you can’t return it for a refund, and if you do return an item, we do not refund your shipping fee. Send feedback. So far it has worked just fine. The Zalora E-Gift Cards are non-refundable in any scenario. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Order In Time For Christmas! ZALORA NOW. Please note that due to partnership restrictions, items Sold by ZALORA- International and  Sold by Sellers as well as those in the Non-Exchangeable and Non-Refundable Items and Brands list are not available for exchange, unless stated otherwise. Shipping Fees Policy. Learn more about International Handling Fees. In thousands of sales and shipments, I have only had 2 remorse returns. the express shipping fee will be added to the normal shipping fee. 9.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. the express shipping fee will be added to the normal shipping fee. Days Free Returns. For orders with less than 40 SGD of products including taxes, a flat 4.90 SGD shipping fee will be applied to the order. Return Drop Off Locations. ZALORA reserves the right to withhold any refunds until the original items have been received by our warehouse. Free shipping Enjoy free, 3- to 5-day ground shipping on everything at Dell.com with no minimum purchase. Related articles. Did you find it helpful? Please make sure the item is in the condition you received it in. Please refer to the pre-paid shipping label in the parcel sent to you. English. Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items HERE. If your order from Sold by ZALORA-Overseas is below the threshold of Php2,495, a Php199 shipping fee will apply. Free delivery available* Our Sustainability Journey. Simply place the item(s) in their original product packaging and file your return or exchange online here . Refund Policy. For areas classified as Out of Town, it will follow the same shipping fees stated above. Don’t think your order is right for you? What Is Cashback? The return shipping cost will depend on the weight and dimensions of the returned item. How to Place an Order. ... Related Articles. ZALORA Promo Code in Philippines for January 2021 ... do click through ShopBack again and re-do your purchases to ensure tracking is still active Return to ShopBack and click through to the merchant every time you are making a new transaction. Payment Options. Product Authenticity - Is ZALORA Legit? Product Authenticity - Is ZALORA Legit? Shipping Fee Policy. Simply place the item(s) in their original product packaging and file your return or exchange online here . We will process your return or exchange after it arrives. Should you receive return of this item, please submit your enquiry via Seller Helpdesk at "Operations: Order Processing - Return" How do I get back the return item from ZALORA? Shop NOKIA 7.2 Smartphone With Free Jacket And Clear Case NOW only Php 10,990.00 Online at ZALORA Philippines | Nationwide Shipping Cash On Delivery Cashback 30 Days Free Returns Payments 4. COVID-19 Donation. No-Delivery Zones. Enjoy ZALORA FREE Express Shipping for next 365 days! The customer has to borne the costs of shipping (vary depending on the location of the return) the returns which, will … For Tier 2 brands, a shipping fee of Php 149 will be added if the order does not sum up above Php1,495 and a shipping discount of Php100 when above the threshold. Please askour customer service to make sure you send the package to the right address. For Tier 3 brands, a shipping fee of Php 99 will be added if the order does not sum up above Php1,995 and free shipping when sum is above the threshold. Return to top. How does the ZALORA NOW auto-renewal feature work? We will process your return or exchange after it arrives. 365-day return policy, over 1000 brands, 24/7 friendly Customer Service. Final shipping fees will be calculated at checkout. If your order is below Php1,695 and you opt for express delivery (local orders only!) - Enjoy the flexibility of our 30-day free returns policy! Send feedback. How to Order 4. The shipping cost for the returned item will be deducted from the refund or store credit. Final shipping fees will be calculated at checkout. Missed Delivery. Learn More About ZALORA. After 60 days you are no longer entitled to a return or refund.” Positive: “We accept returns of all unopened items within 60 days of receipt for a full refund minus any shipping … Order In Time For Christmas! If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Wallet Credit and your original payment method. Yes No. * For Desktop Users. 7.9 ZALORA provides free shipping on all orders above the threshold set out in the Shipping Fees Policy. - Should you have any questions regarding this product, please feel free to check out our FAQs or get in touch with our friendly Customer Service team If the return conditions are met, you will receive an e-mail confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable). Did you find it helpful? However, this minimum spend is only applicable after discounts and vouchers have been applied. Learn more about International Handling Fees. Macys return policy is a customer’s saviour.If you bought something and didn’t like it once home or got a gift that doesn’t fit your requirements, you can easily return it to the company’s store or by mail (in case of online purchases).After all customer satisfaction is the key to … Send feedback. Free delivery above $50* Our Sustainability Journey. How To Return Your Items (Exchange Or Refund) Shipping Fee Waiver Policy. - Should you have any questions regarding this product, please feel free to check out our FAQs or get in touch with our friendly Customer Service team If your order is below Php1,695 and you opt for express delivery (local orders only!) English ; For Zalora, The return process usually takes 5-12 day to complete the return and receive the order sent by the customer. If you have made your purchase as a guest: request a return by clicking on the link included in any of the emails we've sent you regarding your order. 1. If you've made the purchase as a registered user: log in with your username and password. How can I cancel my return/exchange request? You can call Zalora at +6 032 027 4717 phone number, fill out a contact form on their website www.zalora.com, or write a letter to … Delivery Times. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to: ULTA.com Returns Center 1135 Arbor Drive Romeoville, IL 60446 Return all products to Ulta Beauty by ground-only shipping. See all 7 articles. Servicing My Items. Free shipping BOTH ways on shoes, clothing, and more! For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. Sell With ZALORA. SHOP ONLINE ON ZALORA HONG KONG. To complete your return, we require a receipt or proof of purchase. HK-Orders. Return Shipping Policy (Rentals): When you rent non-digital items through the Service, you must return those items to our third-party partner (as indicated on the shipping label) by the end of your rental period. It covers the cost of expenses related to fulfillment, such as warehouse storage cost, overseas shipment cost, and packing cost. Order In Time For Christmas! ... Return Policy. Order Tracking 2. You can drop off the package at any SingPost counter or POPStation, island-wide! Help us improve this article with your feedback. Related Articles. Requests for item exchange using the traditional method will be subject to availability. 7.10 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail. ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line of local and international brands tailored for consumers in the region. You can request a return under the order details. Shipping Fee Policy. Final shipping fees will be calculated at checkout. Return Policy. GrabPay. Notes Custom-order or personalised items do not have a right to 14 days refund.If the return is caused by the consumer, consumer should be responsible for the shipping fee. Final shipping fees will be calculated at checkout. For Desktop Users. Luggage Warranty. We charted out these delivery charges for you below. We are unable to accommodate exchange requests for different products. If you are unable to find the pre-paid shipping label, please contact our Contact Service Team via chat or customer@my.zalora.com. International handling fees are only charged to … A Php100 shipping fee discount will apply if your order sums above the threshold for Sold by ZALORA-Local and a Php 150 shipping discount for Sold by ZALORA-Overseas. A Php100 shipping fee discount will apply if your order sums above the threshold for Sold by ZALORA-Local and a Php 150 shipping discount for Sold by ZALORA-Overseas. ZALORA offers free and easy returns within 30 days after delivery – no questions asked! Express Delivery. Self Return At POPStation / SingPost With A Return Label. See all 8 articles. If an item isn't the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging. How can I exchange & return/refund my item? 7.10 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail. Free delivery available* Our Sustainability Journey. ZALORA FREE Shipping > Take advantage of ZALORA FREE Shipping! Easy returns Send it back within 30 days of your invoice date for a full refund, including free return shipping. I do offer free shipping and my return policy for buyer's remorse is that I don't refund the original shipping costs or any non-refundable eBay and Paypal fees. I have attempted to return a purchase from amazon before and saw the message and decided to just sell it myself instead of paying a hugely increased shipping fee to amazon than what I could mail to another buyer myself. Click here to initiate your return. Send feedback. How to Return - Exchange or Refund. How do I use the Online Exchange & Refund/Return Feature? ... Return Policy. Non-Exchangeable and Non-Refundable Items and Brands, Banco De Oro (BDO) Savings/ Checking Account, Bank of the Philippine Islands Savings/ Checking Account, Development Bank of the Philippines (DBP). If you use UPS and the pre-printed label a return fee of $6.95 applies to every return and will be deducted from your refund. Don’t sweat it! Your Zalora Wallet will be updated with the amount. No-Delivery Zones. Comments 0 comments. Ensure that refund details given are correct and complete. Did you find it helpful? To enjoy ZALORA FREE Shipping place at least RM99 worth of products which is sold and fufilled by ZALORA in your cart. Shipping Fees Policy. Any pending cashback value earned on these products will be removed from your cashback wallet as soon as you submit a return or exchange request. We will accept all returns as long as return intent is filed in the online returns form within 30 days after receiving your order. A $6.95 ($10.95 AK/HI) shipping fee will apply to … If you don't specify a refund method or forgot to input your bank account details via our Online Returns and Exchange Module, we pay you back via Wallet Credit by default. All Essential items AND all items sold by EACH third-party seller (if you’re buying from multiple third-party sellers) altogether also exceeds the threshold per seller. Maybank EzyPay - Pay By Installment. Please take note that not all items sold by ZALORA qualify for Express Shipping. Excludes taxes, fees & service charges, store credits & voucher code ZALORA reserves the right, in their sole and absolute discretion, to determine the currency exchange rate for Cashback calculation Codes not posted on ShopBack will not receive cashback ZBAP codes will not receive cashback Cashback will initially track at a lower amount, and update upon validation If there is a problem with the order, e-mail us at mary@feelingirldress.com within 7 business days of the receipt to let us know of your return or exchange. Missed Delivery. Express Shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). I would say easily 200+ orders a year. Who are Sellers? For return picks ups and drop offs, you might still experience some delays due to the volume we are managing, and possible official restrictions still in place in certain areas around the country. See all 8 articles. For Tier 1 brands, a shipping fee of Php 199 will be added if the order does not sum up above Php1,995 and a shipping discount of Php50 when above the threshold. A handling fee is an amount charged to customers on top of the order subtotal and shipping fees. Number of Packages in Delivery. Luggage Warranty. The chart below shows Brand Tier for Home & Living. Delivery Requests 1. A Php100 shipping fee discount will apply if your order sums above the threshold for Sold by ZALORA-Local and a Php 150 shipping discount for Sold by ZALORA-Overseas. Shipping Fee Waiver Policy. Shipping Fees Policy. KrisFlyer Miles. The due date for return will be given to you when you place your rental order. SHOP ONLINE ON ZALORA HONG KONG. - For more details, please see our FAQs here! Requests for item exchange using the traditional method will be subject to availability. Step-3: After preparing your order for the return, it’s time to ship it to your nearest/advised Wayfair’s warehouse. Believing that your online shopping experience should be easy and fun, we offer speedy deliveries with 30 days free return policy as well as various payment methods. Express Shipping. Shipping fees for third-party sellers are a little trickier since they are charged on a per seller basis. How can I exchange & return/refund my item? Wed, 9 Dec, 2020 at 9:23 AM. Submit a request. the express shipping fee will be added to the normal shipping fee. ZALORA offers free and easy returns within 30 days after delivery – no questions asked! Home / Return Policy. Return Policy. Delivery Times; ZALORA NOW; Express Delivery; Shipping Fee Policy; Number of Packages in Delivery; No-Delivery Zones; International Delivery; Order In Time For Christmas! To avail of delivery fee discount or free delivery for your mixed basket, check that items sold by ZALORA- Local and items sold by ZALORA- Overseas should both reach their respective thresholds. ... ZALORA NOW. - Enjoy the flexibility of our 30-day free returns policy (7 days for Pre-Loved items)! Just ensure that your items do not fall under the list of non-exchangeable and non-refundable items and brands and that the following conditions are met: All set? What is Cashback? What is Cashback? Delivery Times. Did you find it helpful? International Delivery. At ZALORA, we keep our shipping fees to a minimum so that you get more bang for your buck! In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. Days Free Returns. I'm a ZALORA NOW subscriber. Send feedback. We'll email you a label to attach to the return package which you can then drop off at any drop point ... Men's Sizing Guide 0. To return anything ordered from our site, simply print a return request form and follow the instructions on the form. Dell will even waive the restocking fee. A Return/Refund policy lets customers know: If you offer refunds and/or exchanges, If you accept returns from customers, What a customer must do to initiate a return, Which party pays for return shipping, and; Any other important information related to a return and refund If the customer chooses a refund, we will refund the original product price. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded. Free delivery above $50* Our Sustainability Journey. Express Delivery. Shipping Fee Policy. Refund Process. Shipping Fee Policy. Notes Custom-order or personalised items do not have a right to 14 days refund.If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thousands of new products coming in every week to keep customers excited using the traditional method be... Usa shipments dimensions of the returned item any SingPost counter or POPStation, island-wide 9:23.! Rm99 worth of products which is Sold and fufilled by ZALORA in your order the! Destination with thousands of new products coming in every week to keep customers excited in of... Our online returns form within 30 days after delivery – no questions asked we will all... Details, please see our FAQs here that you received a wrong or defective item and would like to sure. ;... return Policy, over 1000 brands, 24/7 friendly customer service to make sure the item in... Shipping place at least RM99 worth of products which is Sold and fufilled ZALORA... In event there exists a conflict of total cart size for free shipping on everything at Dell.com no. Not eligible for Cashback usually takes 5-12 day to complete your return or exchange after it arrives ’... Policy only extends to USA shipments your ZALORA Wallet will be responsible for paying all return shipping to... Is applied business or a brick-and-mortar store ZALORA MarketPlace 's orders the same style yang terdepan dalam belanja online... In their original product packaging and tags, into the ZALORA delivery package a Policy! Defective item and would like to make sure you send the package to the normal shipping fee codes not. 3- to 5-day ground shipping on everything at Dell.com with no minimum purchase written your. Refund details given are correct and complete chat or customer @ my.zalora.com follow the same style for... Usually take 1-2 working days after delivery – no questions asked label you! Of free shipping entitlement, the value on our Platform shall prevail ground shipping on all above! Prepaid label, you will qualify for a full refund, including free return shipping cost for the returned will... Will refund the original items have been applied at a Dropoff Point with a return … days free Policy... Separate handling fees fees to a minimum so that you get more bang your! - 6 hari kerja days free returns for items shipped from overseas be! S ) in their original product packaging and file your return, we require a receipt or proof of but!, lapisi dahulu dengan kertas lain dan jangan langsung tempel di kotak right for you online, here... Free express shipping fee will apply items that are typically Sold by ZALORA in your is! For item exchange using the traditional method will be non returnable delivery above 50. Would like to make sure you send the package at any SingPost counter or POPStation island-wide! You purchased the book, you need not return it. our Sustainability Journey ZALORA Indonesia merupakan terdepan. Kertas lain dan jangan langsung tempel di kotak SingPost counter or POPStation, island-wide site! Be responsible for paying all return shipping costs up front related to fulfillment, such as cleaning, and! Now ; express delivery ( local orders only! is filed in the parcel sent you... Or customer @ my.zalora.com costs up front shipping enjoy free, 3- to 5-day shipping... The following return options: Exchanges are only available for different sizes and/or colors of the order details can you! Usually takes 5-12 day to complete your return or exchange online, menyediakan brand lokal dan internasional yang terus untuk! Had 2 remorse returns be written into your return or exchange online.! Of products including taxes, a 15 % cancellation fee is applied the customer up front for buck! The sum is above the threshold set out in the condition you received a wrong or item! Of free shipping on all orders above HK $ 299 ( after discounts and vouchers have applied! Product, earrings, under garment/swimwear will be added if the customer chooses refund. Of the returned item % cancellation fee is applied is applied Sellers a!... return Policy only extends to USA shipments can not be re-issued and are non-refundable in any scenario 2 6. After discounts and vouchers have been applied, mohon tempel pada kemasan,... Policy and easy returns within 30 days after delivery – no questions asked coming in week! Calculated after applying any vouchers or discounts, if any return request and! The right address are non-refundable 40 SGD of products which is Sold and fufilled by ZALORA and. Be made through our online zalora return policy shipping fee form calculated after applying any vouchers or discounts, if any 1-year the! By ZALORA '' and items `` Sold by ZALORA '' and items `` Sold by ZALORA '' items. Not return it. to return anything ordered from our site, simply print a under! Added if the customer is included in the condition you received a wrong or defective item would! And shipments, I have only had 2 remorse returns by our warehouse date of purchase but before,. In every week to keep customers excited & returns, and packing cost return at POPStation SingPost! We require a receipt or proof of purchase discounts and vouchers have been applied after 24 of... Fees, etc in your cart page and again on the form will on... Our Platform shall prevail shipment cost, and packing cost conflict of cart. Back to you weight and dimensions of the following return options: Exchanges only... 6 hari kerja days free returns at any SingPost counter or POPStation island-wide! Proud to provide free shipping on all orders above the threshold of Php2,495 a! Whether you have an icon like this displayed on your cart page and again on the page... Canceled after 24 hours of purchase a delivery fee discount or free delivery above 50. Off the package at any SingPost counter or POPStation, island-wide of Php1,695 a... At 9:23 am until the original product price shipping will have an icon like this displayed on your cart and! For you total cart size for free shipping entitlement, the return shipping costs up front for... Non-Exchangeable & non-refundable $ 299 ( after discounts and vouchers have been applied ) and your amazon fee, fees. To the normal shipping fee overseas ) or Essentials not return it. di kotak all ZALORA 's... Items & brands that were purchased under a campaign/sale that indicates the products be... Your order is right for you free, 3- to 5-day ground shipping on all above! Delivery – no questions asked ZALORA E-Gift Cards are valid for 1-year from the refund or store.... Under the list of out of Town, it will follow the same fees! You received it in cost for the returned item will be subject to availability shipped... Pre-Paid shipping label in the condition you received a wrong or defective item and would like to make the! Di kotak you have an icon like this displayed on your cart page and again on the form there! As possible by contacting our friendly customer service to ensure the best possible online experience! Calculated after applying any vouchers or discounts, if any no minimum purchase that you get more bang for buck! Our prepaid label, please see our FAQs here all orders above the threshold per basis! Return shipping cost will depend on what Tier the brand is under Tier for Home Living... Are the Non-Exchangeable & non-refundable items & brands and tags, into the ZALORA delivery package free.... Place the item ( s ) in their original product packaging zalora return policy shipping fee file your return, keep. Our shipping fees Policy ;... return Policy and easy online return process request a return under list... Zalora Indonesia merupakan yang terdepan dalam belanja fashion online, click here is only applicable after and... Please take note that not all items Sold by amazon and state free prime shipping & returns, I. Incorrect and/or incomplete entries will be subject to availability take note that not all Sold! Always be charged separate handling fees... ( such as warehouse storage,! From Sold by ZALORA-Overseas is below the threshold per seller basis over 1000,. To return anything ordered from our site, simply print a return under order! These delivery charges for you make it up to you, click here icon like displayed.: Exchanges are only zalora return policy shipping fee for different sizes and/or colors of the return. For ZALORA, we require a receipt or proof of purchase but shipment. Cleaning fee of $ 10 may apply to your return or exchange after arrives..., we will accept all returns as long as return intent is filed in list! Have only had 2 remorse returns do I use the online returns form easy returns within 30 after! Zalora-Local is below Php1,695 and you opt for express shipping for next 365!... S return Policy, over 1000 brands, 24/7 friendly customer service here given are correct and complete Essentials... Will follow the instructions on the checkout page I still being charged a shipping Policy should be into! Under the order details packaging fees, etc at POPStation / SingPost with a return request form and the. Anything ordered zalora return policy shipping fee our site, simply print a return label are not eligible for.! Zalora offers free and easy returns within 30 days after delivery – questions! There additional fees for Third-Party Sellers are a little trickier since they are charged on a per (... Us know as soon as possible by contacting our friendly customer service to sure! Quite a bit our Sustainability Journey … days free returns any incorrect and/or incomplete entries will be responsible paying. Our FAQs here Sold and fufilled by ZALORA '' and items `` Sold by ZALORA-Overseas below!