Tracking at aliexpress shows as Your parcel has been successfully delivered, but I did not get the package. Seems to be a lot of complaint about cainiao shipping. CHEATING AND STEALING MONEY. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact AliExpress in an easy-to-use summary, as well as a full comparison of the 2 ways to reach AliExpress, compared by speed and customer recommendations. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. Once you go to a tracking page, you may see the following: In other words: Sep 27, 2019 Logistics order has been created the seller assigns a tracking number to the order eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at … I will contact USPS first thing in the morning. the other day i was expecting plant markers, $5 worth, the picture showed them as big, but the description was actually quite small) - but here's the kicker, i got someone else's order. Order says delivered but I didn’t get it. Sometimes the parcel might be delivered to the mailbox or received by others, just check it … The seller can either agree to extend the protection or decline your request. This shipping status means that your package did not reach AliExpress Shipment Center; as a result, Aliexpress-Cainiao could not hand it over to the carrier. Asked by Suzie | 7/28/2020 9:18:40 AM. Sellers using cheaper shipping methods are the primary reason for delays IMO. If the time is over, you lose AliExpress protection and will not get a refund in case something is wrong with the product or you don’t get it at all. ... Didnt got my parcel as I order from AliExpress. don't trust their tracking, its not accurate. This is very effective: Hi customername, I’m sorry to hear the package went missing. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. it will say it was delivered but not to who. I don`t know who are scammers, if is the shipping company or aliexpress, if many people are not getting their parcels, maybe that shipping tracking info is fake. Totally misleading, AliExpress customer service is non existent, they advertise buyer protection which is also misleading, I have bought from AliExpress and did not receive a full refund, I ordered seeds which the seller accepted were wrong, yet I did not receive a full refund, Its a matter of principle If I order apples I want apples not cherries. It shows delivered but I didn't get. Avoid the situation when the order is completed, but not delivered. Generally, if the addressee does not receive the parcel, it is suggested that the addressee should contact the carrier for delivery details; or directly get back to the seller for a solution. my package (RR117255886PL) is said to be delivered butI didn't receive it. Received package I didn’t order. Aliexpress protection is lost in this case. it … Currently they do not do so, even if AliExpress shipping is chosen. 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